Customer Expectations have evolved beyond single-channel communication. Today’s customers interact with businesses through voice calls, emails, messaging apps, SMS, and digital platforms—often switching between channels during the same journey. They expect continuity, speed, and personalization at every step. Traditional contact centers, built around isolated communication channels, s... https://marcovfmta.westexwiki.com/2118914/omnichannel_cloud_contact_center_solutions_and_the_evolution_of_customer_experience